Terms and conditions
All balances must be paid in full 10 days prior to the event at the latest for balloon orders and 6 weeks for hired items. – all deposits are non refundable and non transferable to different items
No liability will be accepted for balloons popping/deflating after they have left our premises. Please be advised that foil balloons do not like the cold. It is natural for them to appear deflated when taken into the cold. They will restore their normal appearance when moved into the heat. Latex balloons do not like heat, please keep them in a cool environment.
Hired Items / Deliveries / Chair Cover Fittings
All balances must be paid in full 6 weeks prior to the event at the latest, unless discussed and approved in writing.
Please ensure that access is sufficient to your venue and that there is enough space to site the items which you have hired – please refer to our hire form for full details of terms and conditions relating to the hire of items.
Due to our workload, you will have an allotted time slot for your delivery. PLEASE ENSURE THAT ACCESS IS AVAILABLE AT THE TIME STATED ON THE FRONT OF THIS FORM. If we are unable to gain access to the venue at the time and date which you have confirmed, then we may, depending on our schedule, not be able to return to redeliver, and no refund will be given. Please note that changes to the time of delivery will be strictly subject to our workload and we must be made aware of this at least 3 weeks prior to your event. Deliveries are booked in strictly on a first come first served basis.
Items are hired for a maximum 24 hour period unless otherwise agreed. Items are to be set up by us in an agreed place. Under no circumstances can items be moved unless agreed by us. Item hired must remain indoors at all times, unless prior consent is obtained from us Under no circumstances must anything such as banners and pictured be attached to our hired items
To reserve a day and time for your booking, you will need to pay a non refundable deposit noted at the top of this page – PLEASE NOTE THAT ALL DEPOSITS ARE NON REFUNDABLE AND NON TRANSFERABLE TO OTHER ITEMS.. We require full payment no later than 10 days prior to your event for balloons and 3 weeks before for hired items. The refundable damage deposit will be given back to you or a named person at the end of your hire period on collection of our hired goods. If there is nobody available to return the deposit to, then you will need to call into our shop to collect back your deposit.
The cost of any lost or damaged items will be deducted from your damage deposit. If the damage/loss exceeds the damage deposit, then you will be invoiced the higher amount – the damaged property will remain the property of happycakies . In the exceptional case of total loss of our goods, you will be invoiced for the full cost of the item, less wear /tear/ depreciation
No delivery will be made without full payment being made. We reserve the right to withdraw our acceptance of your order on the basis of not being able to deliver the goods requested. This will result in an immediate refund of any monies paid to you and will be the full extend of our liability.
The item will be delivered and set up by us on a date and time specified by you. Should we suffer unforeseen delays then we shall not be liable for a figure to exceed the hire cost paid for the item.
In the event of us not being able to set up the item at the agreed time /place, due to an error or fault on your party, we reserve the right to charge a waiting time at the rate of £10 per person per hour.
Under no circumstances shall any of our liabilities exceed the invoice value of the contract. Happycakies or any of our representatives shall not be liable in respect of any damaged/injury/loss or any other damage incurred in respect of this hire agreement. The customer must satisfy themselves of the suitability/ condition/placement of the equipment upon receipt. Cancellation
If for any reason you wish to cancel your order you should telephone 01472 485364 or email us firstname.lastname@example.org Immediately. All cancellations or reductions in numbers of items hired must then be confirmed in writing via email and will only become effective on receipt of your cancellation email
You may cancel Your Order at any time before the start of the Hire Period subject to the following:
For Orders cancelled before 6 days prior to the start of the Hire Period, there will be a cancellation charge of 25% of the total value of those items and any initial deposit will be forfeited.
For Orders cancelled between 6 weeks and 3 weeks days prior to the start of the Hire Period there will be a charge of 75% of the balance owing on the contract price.
For Orders cancelled less than 21 days prior to the start of the Hire Period, a cancellation fee of 100% of the remaining balance owed on the contract will apply and no refund will be due
Please note that we have a £250 minimum order imposed to areas over 10 miles radius from our grimsby showroom (excluding delivery charge)