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Terms and conditions
Hired Items / Deliveries / Chair Cover Fittings
All balances must be paid in full 6 weeks prior to the event at the latest, unless discussed and approved in writing.
Please ensure that access is sufficient to your venue and that there is enough space to site the items which you have
Due to our workload, you will have an allotted time slot for your delivery. PLEASE ENSURE THAT ACCESS IS
AVAILABLE AT THE TIME STATED ON THE FRONT OF THIS FORM. If we are unable to gain access to the venue
at the time and date which you have confirmed, then we may, depending on our schedule, not be able to return to
redeliver, and no refund will be given. Please note that changes to the time of delivery will be strictly subject to our
workload and this may not always be possible. Deliveries are booked in strictly on a first come first served basis.
Items are hired for a maximum 24 hour period unless otherwise agreed – if we are unable to collect on the day
following the hire , we reserve the right to charge an additional full days hire. Items are to be set up by us in an
agreed place. Under no circumstances can items be moved unless agreed by us
Item hired must remain indoors at all times, unless prior consent is obtained from us
Under no circumstances must anything such as banners and pictures be attached to our hired items
To reserve a day and time for your booking, you will need to pay a non refundable deposit noted at the top of this
page – PLEASE NOTE THAT ALL DEPOSITS ARE NON REFUNDABLE AND NON TRANSFERABLE TO OTHER
ITEMS OR OTHER DATES.. We require full payment no later than 6 weeks prior to your event for hired items..
The cost of any lost or damaged items will be sent via invoice to you, which requests payment within 7 days.
In the exceptional case of total loss of our goods, you will be invoiced for the full cost of the item.
No delivery will be made without full payment being made. We reserve the right to withdraw our acceptance of your
order on the basis of not being able to deliver the goods requested. This will result in an immediate refund of any
monies paid to you and will be the full extend of our liability.
The item will be delivered and set up by us on a date and time specified by you. Should we suffer unforeseen delays
then we shall not be liable for a figure to exceed the hire cost paid for the item.
In the event of us not being able to set up the item at the agreed time /place, due to an error or fault on your party, we
reserve the right to charge a waiting time at the rate of £10 per person per hour.
Under no circumstances shall any of our liabilities exceed the invoice value of the contract. Happycakies or any of
our representatives shall not be liable in respect of any damaged/injury/loss or any other damage incurred in respect
of this hire agreement. The customer must satisfy themselves of the suitability/ condition/placement of the equipment
Many of our items can be hired DIY, and collected and returned to store. Unless otherwise arranged
COLLECTIONS from store are on a Thursday 10.30 – 4.30 and returns to store on a TUESDAY between 9.30
and 4.00. IF ITEMS ARE NOT COLLECTED between these times, we may not be available at any other time
and, as such you would forfeit the hire of the items and return of any monies. IF ITEMS ARE NOT RETURNED
between these times, you will be invoiced the equivalent replacement value of the hired item. This is because
we have such a fast turn around on items, and items returned on a Tuesday are often required to be rehired
on the Thursday by other customers. If you do not return, we risk letting other clients down , and as such
have to replace the item immediately to prevent this from happening
If for any reason you wish to cancel your order you should telephone 01472 485364 or email us
[email protected] Immediately. All cancellations or reductions in numbers of items hired must then be
confirmed in writing via email and will only become effective on receipt of your cancellation email – we will
reply to confirm receipt
You may cancel Your Order at any time before the start of the Hire Period subject to the following:
For orders cancelled 10 weeks or more before the start of the hire
period will incur a cancellation fee of their initial deposit PLUS 25%
of the total order value for those items
For orders cancelled LESS than 10 weeks to the start of the hire
period will forfeit their deposit and be charged the total balance of
the hire cost for those items
Outside of gy/clps and up to 20 mins travel £19 Delivery Charge £200 minorder
Up to 30 minutes travel - max of 25 miles - £29.00 Delivery Charge £300 min order
Up to 45 mins travel – max of 35 miles £39.00 Delivery Charge £350 min order
Up to 60 mins travel – max of 45 miles - £65.00 Delivery Charge £450 min order
Over 60 mins travel or over 55 miles - not covered